Webinars

Upcoming Webinars

Message Maps 2.0

January 21, 2009
How do the six stages of a crisis affect my message maps?  What's the latest information on formulating an effective emergency notification message?  Join 3n Global and distinguished author and recognized organizational communication expert, Robert Chandler, Ph.D., as we introduce new findings and key principles for creating emergency notification messages and message maps.
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Live 3n System Demo

January 22, 2009
Attend a live demonstration of the 3n mass notification system for a full walk-through of the 3n system’s features and functionality. Includes live Q&A.  
Register now.

Recorded Webinars

Pandemic Communication Priorities

Contingency planning for a possible future event is often difficult to justify, particularly with limited resources and more urgent problems and priorities. Join 3n Global and distinguished author and recognized crisis communication expert, Robert Chandler, Ph.D., to learn about the potential impacts of a pandemic to your business, steps for communication preparedness for pandemic outbreaks, and what organizations can do now to enhance readiness.
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How to Communicate During the Six Stages of a Crisis - Part 3

Do you know what you need to tell people at the end of a crisis? When business needs to return to normalcy, your message needs to reassure and jumpstart recovery. Join distinguished crisis communications expert Dr. Robert Chandler as he continues this valuable series by exploring the Resolution and Recovery stages of his Six Stages of a Crisis methodology.
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The Shifting Culture of Emergency Preparedness

Whether, when, and why people prepare for earthquakes is a growing concern for disaster preparedness experts. Using data collected after the 1994 Northridge earthquake, Dr. Robert Chandler, distinguished crisis communications expert, will compare how people act before and after an earthquake and recognize the changes in attitudes, assumptions, and expectations for emergency preparedness.
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How to Communicate During the Six Stages of a Crisis - Part 2

In the middle of a crisis, are your constituents understanding what they need to do? When high stress levels and confusion surface, your message needs to take charge and provide immediate direction. In this webinar, distinguished crisis communications expert, author, consultant, and educator, Dr. Robert Chandler continues this valuable series by exploring the response and management stages from his Six Stages of a Crisis methodology and demonstrating how to utilize message maps to simplify complex concepts and speed communication during chaos.
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How to Communicate During the Six Stages of a Crisis - Part 1

Do you know how crises evolve over time? Will you send the right message when an event happens? Each stage of a crisis requires a separate response to those affected. Join Pepperdine University Communications Division Chair, Dr. Robert C. Chandler, and 3n as we discuss the intersection of communication with the crisis lifecycle.  During this educational webinar, Dr. Chandler will discuss his Six Stages of a CrisisTM methodology and how to utilize message maps to improve the effectiveness of your communication during critical situations.
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How the Hospital Incident Command System (HICS) Can Help Manage Disasters

Join St. Jude's Medical Center safety officer, Tim Beringer, to learn how the new Hospital Incident Command System (HICS) can improve the command, control, and planning of your disaster operations. He will discuss how to conduct necessary pre-planning to ensure effective disaster operations, how to understand the new HICS system, and review HICS guides.
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New Science for the Big One - The Great Southern California ShakeOut Scenario

Tuesday's 5.4 magnitude earthquake in Southern California was yet another wake-up call that disasters and emergencies will continue to strike without warning. To deal with this, join Dr. Lucy Jones in part one of the three-part series as she presents the "ShakeOut Scenario," the most comprehensive look at the impacts of the "Big One" on the San Andreas Fault. Dr. Jones will explain how these new conclusions were formed and the devastating impact the shaking can have on our society — or not.
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The Top Twenty Things to Look for in an Emergency Notification System

Need a head start on your selection process? If you are one of the many organizations searching for a mass notification system, it can be challenging to identify and understand all the latest features. Attend this webinar to learn what crucial requirements you should consider in a notification solution. Includes live Q&A.
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When Minutes Matter: Lessons Learned featuring former FEMA director, Michael Brown

Books have been written, and hearings held - everyone has an opinion on the Hurricane Katrina crisis. Hear Michael Brown speak firsthand in this webinar about the meetings behind closed doors, emergency preparedness, making things work in a disaster, and technology's impact on business continuity.
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Mass Notification Best Practices for Canadian Organizations

Join Elaine Comeau, Business Continuity and Emergency Procedures Manager at Standard Life Canada, and 3n, as we discuss considerations in selecting and implementing an emergency notification system from the Canadian perspective. This webinar will review key decision points in evaluating mass notification solutions and the right way get the system rolled out within an organization.
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Campus Safety: One Year After Virginia Tech

At the one-year anniversary of the events at Virginia Tech and more recent events,  join Pepperdine University Communications Chair, professor Dr. Robert C. Chandler, and 3n as we discuss its impact on emergency communication at the higher education level.
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Creating Message Maps: Deep Dive

We invite you to attend a 3n webinar workshop with hands-on practice in creating message maps.  Join distinguished crisis communications expert, Dr. Robert C. Chandler, of Pepperdine University, as we work through the message creation process using hands-on exercises and critiques of sample messages. In this session, we will focus particularly on the structure and timing of your mass communication messages.
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Workshop: How to Create Message Maps

Join Pepperdine University Communications Chair, professor Dr. Robert C. Chandler, and 3n as we guide you through the process of creating message maps - prepared messages that can be used in disaster or pandemic-related situations. We will discuss what message maps are, why they are important, and how to create them.  Includes live Q&A.
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How to Comply with Joint Commission Emergency Communication Standards for 2008 (4.03 1-14)

Co-sponsored by AHA Solutions. Join Steve Storbakken and Connie Lackey of Providence Saint Joseph Medical Center as we explain how to prepare for the new Joint Commission emergency communication standards for 2008. Includes live Q&A and an introduction by Mary Longe of AHA Solutions.
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Pepperdine University’s Emergency Response to the 2007 California Wildfires

Join Pepperdine University Chief Administrative Officer Phil E. Phillips, crisis communications expert and Pepperdine professor Dr. Robert C. Chandler, and 3n as we examine Pepperdine University's response to the Southern California Wildfires, which destroyed half a million acres, affecting students, faculty, and staff living in on and near campus. Emphasis on emergency communications plan. Includes live Q&A.
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The Role of Meta-Messages in Emergency Communication

Learn what meta-messages are and why they are important, what people read into your emergency notification messages, how informational messages can have emotional and psychological implications, and how the mindset of your audiences affects their understanding of your messages.
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Emergency Planning Best Practices for Healthcare: How to Plan and Conduct a Disaster Exercise

Learn about components of an effective disaster exercise for healthcare organizations; Joint Commission requirements and how they affect planning; steps for conducting a disaster exercise, including how to plan exercises, select participants, set up tools, manage victims, stage observers, and critique exercises; and post-exercise follow-up, including how to create and implement an after-action plan.
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